How Medow improved accuracy, speed, and team capacity at the Orthopaedic Group WA

1. Cost burden

• Manual typing of medico-legal reports added substantial workload for surgeons and administrative staff.
• Secretarial staff often spent 8 hours per day creating documentation.
• Surgeons increasingly relied on external typists, adding considerable cost.

2. Time delays

• Resulting from having to wait for typists to transcribe and return dictated notes before editing could occur.
• The significant admin load made timely communication with referring doctors very challenging.

3. Accuracy issues

Earlier dictation tools frequently produced:

• Inaccurate or unreliable outputs.
• Incorrect medical details and even non-existent conditions.
• Drafts that admin staff were unable to confidently correct due to not being present during consultations or lacking specialist medical terminology knowledge.

This created risk and increased the workload rather than reducing it.

1. Reduced time & cost through a fully integrated documentation workflow

Medow enabled the centralisation of the entire clinical documentation process into a single workflow covering:

• Surgeon dictation capture
• Automated consult recording
• Ability to use any device (mobile, tablet, laptop, desktop)
• Clinical letter and operation note templating
• Direct appointment and report syncing into Genie

This removed double-handling, reduced admin time, and eliminated reliance on external transcription providers.

The Genie integration is excellent. It cuts down the manual back and forth. It all happens for you at the push of a button.

2. Improving accuracy through clinical-grade transcription

Medow’s medical speech-to-text engine is tuned for procedural and surgical terminology, resulting in:

• High baseline accuracy
• Minimal re-typing or manual correction
• Consistent formatting aligned with practice templates

This directly improved precision and reduced rework for the admin team.

Thanks to Medow, there’s a lot more confidence amongst the admin team in the quality of the letters and notes transferred over, so the team is much quicker to check them. We hardly need to edit them.

3. Faster note turnaround with immediate, on-demand processing

Medow’s AI engine processes consults and dictations in real time, enabling:

• Rapid production of ready-to-review documents
• No queueing or batching
• No delays from third-party transcribers

Reports were ready for review before patients left the rooms, eliminating delays from communicating with referring doctors.

Medow is a really great assistant to the surgeon and the secretary. You often find tools that help one person or one part of the process, but not the whole team. Medow helps everyone. I trust Medow to get the job done.

4. Real people, from onboarding to optimisations

Medow’s customer success team works with clinicians and all support staff to ensure the practice maximises their value from Medow.

• Tailored onboarding and workflow setup
• Custom macros, templates, and smart edits
• Proactive optimisation and continuous support

This ensured the system evolved with the team’s needs and maximised efficiency gains from day one.

The support, the set up, the communication has all been brilliant. The fact that there is a real person to reach out to makes all the difference. It feels like someone is always there for us.The tool is so user friendly and intuitive, we didn’t need any additional training.

1. Major time savings

The admin team now spends 80-90% less time editing letters and reports, thanks to automated workflows, pre-populated templates, near-ready drafts requiring minimal review and one-click Genie exporting. The majority of letters and notes require no editing at all. Surgeons are up to date with their letters and notes, which is great from a compliance perspective.

2. Significant cost reduction

With Medow removing the need for external typists, surgeons have gained substantial cost savings.

3. Improved team capacity

By dramatically reducing documentation workload, admin staff now have more time for patient-facing tasks. The team can also work collaboratively instead of being overwhelmed by typing, and staff experience less stress and more flexibility during busy clinic sessions.