At Medow Health, we understand that specialist doctors handle the most sensitive patient information. Our AI medical scribe is built with security and privacy as foundational principles, not afterthoughts. We strive to protect your data with the same care you apply to your patients.
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Medow Health is built on "privacy by design" principles that minimise data exposure while maximising security protections.
Security
Doctors and patients can enjoy the confidence of knowing their conversations and data are protected.
“Security and privacy by design are core principles of Medow Health, not an afterthought. It's a commitment that drives every decision we make - from our infrastructure choices to our daily operations. We do this because it's our mission to create technology that not only respects, but strengthens the trust between specialists and their patients."
Yes, Medow Health is designed with safety as a core principle. Our platform implements multiple layers of security protection, from encrypted data transmission to secure access controls.
We've built our infrastructure to comply with healthcare industry standards and regional regulations. All patient data is protected through enterprise-grade encryption, and our AI is designed to support clinical documentation without interfering with clinical decision-making.
Yes. Medow Health complies with all relevant healthcare privacy and data-protection laws in the regions where we operate, including Australia’s Privacy Act 1988 and Australian Privacy Principles (APPs), New Zealand’s Privacy Act 2020 and Health Information Privacy Code (HIPC), Singapore’s Personal Data Protection Act (PDPA), and applicable data-protection frameworks in the UAE.
Our platform is designed specifically for healthcare environments. Patient information is stored and processed in secure, region-appropriate data centres and protected through strict encryption, access controls, and breach-response safeguards that meet or exceed local legal requirements.
Medow Health integrates consent management directly into your workflow. Before each consultation, our system prompts doctors to obtain and record explicit patient consent for using AI transcription. We provide clear explanations for patients about how their information will be processed, giving them confidence in the privacy of their consultation.
Medow Health data is stored in compliance with local data sovereignty requirements using our dedicated HIPAA-compliant Microsoft Azure infrastructure. We maintain strict data sovereignty principles, ensuring your information remains protected under the relevant laws of your jurisdiction.
Medow Health adheres to strict data minimisation principles. Audio recordings are processed in real-time and automatically deleted within 7 days after the clinical documentation is generated and confirmed. This approach ensures we maintain only the essential information required for your practice.
Access to patient information is strictly limited to you and the authorised staff within your practice. Medow Health's technical team has minimal and controlled access only when necessary for support purposes, under strict confidentiality protocols. We implement role-based access controls and comprehensive audit logs to maintain complete transparency about who accesses what information and when.
No. We never use your patients' data to train or improve any AI models. We fine-tune the AI on de-identified, aggregated usage patterns, and doctor verbal feedback. This keeps your patients’ information private while improving the service at a rapid rate.
