Safeguarding your patients' data, earning your trust

At Medow Health, we understand that specialist doctors handle the most sensitive patient information. Our AI medical scribe is built with security and privacy as foundational principles, not afterthoughts. We strive to protect your data with the same care you apply to your patients.

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Privacy by design

Medow Health is built on "privacy by design" principles that minimise data exposure while maximising security protections.

Local data processing and storage
All data is stored in local servers, in compliance with relevant regulations, such as the Australian Privacy Principles and Singapore Personal Data Protection Act
Minimised data retention
Voice recordings are processed in real-time and automatically deleted within 7 days, with only essential diagnostic and documentation data retained.
Clinician data ownership
All clinical data remains under the ownership and control of the doctor. Medow Health acts solely as a processor, never as a data owner.
De-identified patient data
We strip personally identifiable information before processing the data, ensuring that the AI never works on anything that can be traced back to an individual.
No third-party access
Clinical data is never shared or sold to third parties. It will never be used to refine external datasets or AI models.
Informed consent
Our platform seamlessly incorporates consent protocols into your workflow, prompting you to obtain explicit patient approval before each consultation starts.

Security

Secure end-to-end workflow

Doctors and patients can enjoy the confidence of knowing their conversations and data are protected.

Secure consultation
Your patient consultations are protected from the moment they begin, with real-time processing that ensures sensitive conversations never leave our secure environment.
Immediate encryption
All data is instantly encrypted using FIPS 140-2 validated AES 256-bit encryption - the same standard used by financial institutions and government agencies.
Doctor validation & control
Every report remains under your complete control, with your clinical judgment as the final authority on each patient's medical record.
Secure Integration with leading EMR
Documentation is securely transmitted to your practice management system (including Genie and Gentu) through encrypted channels designed with our integration partners.
Local cloud storage
Built on Microsoft Azure's HIPPA compliant enterprise-grade secure infrastructure, we ensure your practice can depend on our service with robust systems and redundancies to prevent disruptions to your clinical workflow.

“Security and privacy by design are core principles of Medow Health, not an afterthought. It's a commitment that drives every decision we make - from our infrastructure choices to our daily operations. We do this because it's our mission to create technology that not only respects, but strengthens the trust between specialists and their patients."

Joel Freiberg
Founder, CEO

Frequently asked questions

Is Medow Health safe to use in my practice?

Yes, Medow Health is designed with safety as a core principle. Our platform implements multiple layers of security protection, from encrypted data transmission to secure access controls.

We've built our infrastructure to comply with healthcare industry standards and regional regulations. All patient data is protected through enterprise-grade encryption, and our AI is designed to support clinical documentation without interfering with clinical decision-making.

Is Medow Health compliant with personal data protection regulations?

Yes, Medow Health fully complies with all relevant healthcare regulations in the regions we operate, including the Australian Privacy Principles (APPs) and Singapore's Personal Data Protection Act (PDPA). Our platform is designed specifically for each healthcare environment, with data stored and processed in local servers and in accordance with local laws.

How does Medow Health handle patient consent?

Medow Health integrates consent management directly into your workflow. Before each consultation, our system prompts doctors to obtain and record explicit patient consent for using AI transcription. We provide clear explanations for patients about how their information will be processed, giving them confidence in the privacy of their consultation.

Where is my practice and patient data stored?

Medow Health data is stored in compliance with local data sovereignty requirements using our dedicated HIPAA-compliant Microsoft Azure infrastructure. We maintain strict data sovereignty principles, ensuring your information remains protected under the relevant laws of your jurisdiction.

How long does Medow Health retain audio recordings?

Medow Health adheres to strict data minimisation principles. Audio recordings are processed in real-time and automatically deleted within 7 days after the clinical documentation is generated and confirmed. This approach ensures we maintain only the essential information required for your practice.

Who has access to my patients' information?

Access to patient information is strictly limited to you and the authorised staff within your practice. Medow Health's technical team has minimal and controlled access only when necessary for support purposes, under strict confidentiality protocols. We implement role-based access controls and comprehensive audit logs to maintain complete transparency about who accesses what information and when.

Does Medow Health use patients’ data to train AI models?

No. We never use your patients' data to train or improve any AI models. We fine-tune the AI on de-identified, aggregated usage patterns, and doctor verbal feedback. This keeps your patients’ information private while improving the service at a rapid rate.

Seeing is believing

Schedule a demo and see first-hand how Medow Health can transform your practice.
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