ENT clinic reclaims over 20 hours per month with Medow Health

Customer overview

Sydney Hills ENT is a high-demand specialist clinic that sees over 30 patients daily. The clinic's personal assistants (PAs) are responsible for managing patient documentation, ensuring timely and accurate reporting, and handling administrative workflows.

The challenge

Before Medow Health and the Genie integration, administrative staff at Sydney Hills ENT faced significant inefficiencies:

• Generating reports took anywhere from 2 to 10 days, requiring multiple rounds of review.
• Staff spent several minutes per letter manually entering data into Genie.
• High error rates in dictated notes meant frequent retyping and additional proofing.
• Administrative workload limited how many consults could be processed in a day—PAs often had time to finalize only a fraction of the letters.

The solution

Before Medow Health and the Genie integration, administrative staff at Sydney Hills ENT faced significant inefficiencies:

• Reports are now completed in as little as one day instead of multiple days.
• PA confidence has increased, allowing for fewer checks per report while maintaining accuracy.
• All manual data entry into Genie has been eliminated, saving hours of admin time.
• Medow’s AI-generated reports require only minor formatting adjustments, drastically reducing edits.