WA Eye Specialists reclaim weekends with instant Genie documentation and Medow Health

Practice snapshot

WA Eye Specialists is a high throughput multi-doctor ophthalmology practice in Perth. Clinic days are fast and tightly scheduled.

Practice principals, Johnny and Tze,  use Genie as their core clinical system. Any AI solution had to integrate directly into Genie while preserving security and ensuring absolute accuracy of patient information.

The challenge: Weekend catch up and operational uncertainty

Before Medow, documentation followed a traditional specialist workflow

1. Dictation completed after hours
   
2. Audio sent to typists
   
3. Letters returned later for review
   
4. Turnaround times were dependent on staff availability

As the practice grew, additional typists were hired but the output did not meaningfully improve. Instead, the clinic experienced:

• Sick leave and annual leave disruptions
  
• Casual staffing gaps
  
• Limited visibility over completion status
  
• Ongoing mental load from unfinished documentation

A seamless Genie integration and security

For WA Eye Specialists, security was not only about data protection. It was also about accuracy of information.
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Two risks were unacceptable:

1. Security risk from disconnected systems
   
2. Accuracy risk from manual copy and paste between platforms
   

What was critical was that Medow provides a best-in-market Genie integration that syncs documentation back into Genie in under 60 seconds.

The deep integration operates fully within the existing clinical workflow, and there are no hidden integration fees on top of the subscription.

Unlike other solutions that charge extra for integration or rely on manual transfer steps, Medow keeps documentation inside Genie without friction.

The solution: Instant documentation that "sounds like me"

Medow was implemented to match how ophthalmologists, and in this case, how Johnny and Tze consult in real time:

• Using specialised Ai models and the help of a dedicated account manager, letter and note  templates were personalised to fit their unique writing style and tone of voice.
  
• The workflow embedded in Medow allows all the clinicians retain final review and approval control. Often with little to no changes at all, thanks to the personalisation.
  
• Johnny and Te also said that the access to clinical information during surgery was critically important to providing the best possible care.