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Medow's AI Front Desk handles all your inbound patient communication. It’s the only AI receptionist assistant built for specialist practices in ANZ.
Mobile · 8:42am · returning patient
HealthTrackCall volume keeps rising. Reception capacity doesn’t. The result is missed patients, delayed care and constrained practice growth.
Calls spike while staff are helping patients, processing referrals and managing the clinic.
Patients who cannot get through may delay care or look elsewhere.
Great front-desk staff are difficult to find, costly to replace and take time to train.
Medow’s AI Front Desk works alongside your reception team on your existing phone lines, giving your practice additional capacity without changing how patients contact you. You decide what Medow answers and the rules it follows.
Medow can answer multiple calls at once, so patients aren't left waiting and your reception team isn't constantly pulled away from the patients in front of them.
Because Medow is set up specifically for your practice, the AI assistant understands why patients are calling, asks the right follow-up questions and gathers the information needed.
Resolves the routine. Escalates the complex. Medow’s AI Front Desk instantly handles bookings and common questions. When human judgment is required, it routes the call to your team based on your exact practice rules—with all patient details already captured. Outbound capabilities coming soon.
Front Desk is embedded into your receptionist workflows, not alongside them, saving you time by handling requests end to end.
From questions about parking to post-operative pain, Medow handles the full range of calls your reception team typically fields.
Medow resolves the routine and surfaces only the calls that need a human touch, already summarised and prioritised, so your team’s attention goes to the patients who need it most.
Unlike generic AI voice tools, Medow’s AI Front Desk is configured around your practice, connected to your existing systems and delivered with the specialist support from dedicated Customer Success Managers.
AI Front Desk handles referrals, appointment types and triage the way your practice already works.
Medow already supports thousands of specialist clinicians across Australia and New Zealand, with local Customer Success Managers and clinical support behind every practice.
Front Desk integrates directly with your practice management system, booking and amending appointments in real time while patients are on the call.
No. Front Desk works alongside your reception team on your existing phone lines, giving your practice additional capacity without changing how patients contact you.
It answers, works out what the patient is calling about, and either completes the request or hands it to your team. It books and amends appointments directly in your practice management system, answers common questions about the practice, and gathers the details your team needs before a call reaches them.
Yes. Front Desk answers multiple calls at the same time, so patients are not left waiting when demand peaks and your reception team is with the patients in front of them.
The call is passed to your reception team under the rules you set. The patient does not have to start again. The reason for the call and all previously gathered information are transferred, ensuring your team has the full context when they pick up.
Every call is listed in the Front Desk dashboard that your team will have access to, with the reason for the call and the outcome, alongside a full transcript. Calls that need a person are surfaced and prioritised, so your team works from a short list rather than a call log.
No. Patients call the same number they always have.
Front Desk identifies itself when it answers, so patients understand who they are speaking to from the start.
Yes. If a patient asks for a member of staff, the call goes to your team under the rules you set.
One of the benefits of adding Front Desk to your team is that it can work 24/7 outside of regular work hours, so that patients are never left waiting.
No. Front Desk works on your existing lines and your existing number.
Setup is done with you before go-live, typically within 2 weeks. Your Customer Success Manager works through your appointment types, referral rules and escalation paths, and nothing goes live until your practice has approved it.
Yes. Booking rules, appointment types and escalation paths can be set for each specialist rather than applied across the practice.
Front Desk asks for referral details in line with your practice referral policy and records them against the booking in your practice management solution, so that no patient turns up to the clinic without one.
You decide which call types Front Desk handles, what it says and when it hands over to your team. Any change can be tested in a dedicated environment before it reaches patients.
Yes. Your Customer Success Manager works with you to adjust the configuration as your practice changes, and changes are tested before they reach patients.
In Australia, in Australian data centres. Patient data is encrypted in transit and at rest, and our information security is independently audited to ISO 27001.
Yes, all calls are recorded to give your team full oversight of how Front Desk works, and how it handles tasks and conversations. Patients are notified as soon as the AI answers the phone in accordance with legal requirements across Australia and New Zealand. This is no different to when you call banks where all calls are for “training and quality assurance purposes” regardless of whether an AI or human answers the phone.
Front Desk can be added to your Medow subscription on a monthly or annual basis. Both of which are covered by a 60-day money-back guarantee.
Every practice is paired with a Customer Success Manager who knows your specialty and your systems, backed by doctors, advisers and technical specialists.
