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Dr James Roy, an interventional cardiologist in Sydney, uses Medow’s AI medical scribe, integrated directly with HealthTrack, to turn consultations into GP letters in under 10 minutes. Finished letters upload straight into HealthTrack, so there is nothing to copy across between systems. Before Medow, his letters typically took one to two weeks through an external typist. Now he gets back around an hour at the end of each clinic day, time he can spend seeing another patient or heading home early, knowing his reporting is already done.
Dr James Roy is an interventional cardiologist who splits his time evenly between public and private work at St George’s Cardiac Clinic in Sydney. The practice runs on HealthTrack, which James rates as the best practice management system for cardiology. All of the practice’s patient data lives there, and moving it would have been an expensive exercise. Whatever came next for documentation had to work with HealthTrack, not replace it.
Medow is HealthTrack’s AI documentation partner
Medow’s AI is connected to HealthTrack through a direct API sync. When Dr Roy starts his day, all of his upcoming consults have synced from HealthTrack and are in his Medow dashboard. He uses the ambient AI scribe, so he can start a consult as soon as the patient sits down, giving them his full attention.
After the consultation, Dr Roy’s notes, letters and referrals are all populated in his personalised templates. Medow’s specialty-specific AI ensures that all of the clinically relevant information is captured in his documents and, importantly, in his tone of voice.
Out-of-the-box AI scribes struggle with this. But with help from his dedicated Customer Success Manager, Dr Roy had his letters sounding exactly how he wanted in no time. Now, once a letter is ready, all he has to do is review it. One click later, it’s in HealthTrack on his clinic’s letterhead, ready to send to the correct recipient. There’s no document to create, nothing to copy and paste, and no switching between systems.
Ensuring my documents sounded like me and easily integrated with HealthTrack was really important to me.
James was glad to hear about Medow’s integration with HealthTrack and, once the integration had launched, he didn’t hesitate to set it up. The letters themselves read like his. Medow pulls the relevant medical facts out of the consultation and leaves the rest behind.
It does a really good job of honing in on the relevant medical facts of a consultation, and it cuts out all the other noise.
The personal touches are still his to add. James recently saw a patient who’s a keen guitarist. Dr Roy plays guitar too and, knowing how important playing the guitar was to the patient, he wanted to mention that in the letter to the GP. Medow keeps to the clinical picture, and a line like that is, in his words, “a very easy thing to add in”.
Because each letter goes straight into HealthTrack, with no document to create or copy across, James now tries to have it out within 10 minutes of the patient leaving. GPs usually receive his correspondence shortly after the patient leaves the consult room.
Because he does his letters as he goes, he saves around an hour at the end of each clinic day. The exception is a day that starts behind after a ward round. James hates keeping patients waiting, so on those days some letters still wait until the clinic is over. Since he started using Medow, those days are thankfully becoming rarer.
Medow’s AI scribe has made a significant impact on Dr Roy’s daily clinical life, but the feature that surprised him most was mobile dictation. When he’s on the ward, James dictates straight into his phone, then turns the dictation into a letter once he’s back in the office.
I was on the ward yesterday and wanted to dictate some letters. I just do it on my phone, and that works really, really well.
James’s setup evolved as Medow’s HealthTrack integration came online. Rosanna, Dr Roy’s dedicated support, took his letter templates and tuned the outputs to the specificity he wanted, and stayed reachable once onboarding was done. Asked to sum up Medow’s support, James didn’t hesitate.
It’s been proactive, rather than reactive. I’ve been very impressed.
Dr Roy is clear about the important role that the receptionist team plays in his practice. With his letters sorted, James is keen to see what Medow’s AI Front Desk could do for St George’s Cardiac Clinic.
We’ve got really great receptionist staff who work very hard.
That’s why the idea appeals. Medow’s AI front desk is built as an extension of the reception team, not a replacement for it. It helps with the busiest periods and after hours, and front-desk staff stay in control, down to switching it on or off over a lunch break. James sees it the same way: as an adjunct, rather than a replacement for a staff member, because patients still like to talk to people. The part he’s most looking forward to is reducing his staff’s work after hours. James likes to send his team home on time, and sometimes early.
It’s nice for them to finish a bit early sometimes, especially on a Friday.
For HealthTrack users who have held off on an AI scribe, James’s advice starts with setup. Give Medow your templates, and it will write like you.
If you load your templates into Medow, it really does a very good job of getting your style and mimicking that.
Then think about what the GP on the other end actually needs.
Most GPs really just want timely correspondence with a good plan. I think most would take that over a perfectly written letter that arrives very late, and Medow has made that possible.
For HealthTrack practices that assumed AI documentation meant changing systems or copy-pasting every letter, that trade-off no longer applies. With Medow integrated, the letter can be in HealthTrack, and with the GP, before the next patient sits down.
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See how Medow’s integration gets your letters into HealthTrack, ready to send.
